The goal of our company is to make the customer happy. After all, it is the customer who pays the money upon which the organization exists, and therefore we strive for them to always turn to our company for flower delivery. That's why we offer those who decide to use our services the opportunity to replace an unsuitable bouquet with a new one.

What specific guarantees do we offer?

The company responsibly promises the following:

  • The flowers for the bouquets will always be used fresh, healthy, and beautiful. If it turns out otherwise, we will replace the bouquet or refund the money at our expense. No commission, no compensation for expenses: the reputation of the company is worth more than any potential costs.
  • We do not question the customer's decision. If the bouquet is not liked, we will replace it at our expense. The company values every person who approaches it, and the customer always has the right.
  • The delivery times of the orders are minimal. The reputation is worth more than money, and the company is willing to incur additional expenses to ensure customer satisfaction with the order fulfillment.
  • If an unforeseen circumstance occurs, and the flower arrangement needs to be replaced immediately or cannot be delivered within the specified timeframe, we will notify the customer immediately. No "we have too many customers and only one of us" - every customer is invaluable. Any changes to the schedule or composition of the order will be coordinated with you.
  • Until the bouquet is arranged, you have the right to change everything, choosing different flowers and their quantity.
  • Until the bouquet is arranged, the customer can cancel the order at any time. It is better to lose money than to lose a customer who can then use our service.
  • We stand behind the freshness, beauty, and quality of the bouquet with our reputation. And flower delivery is not the kind of business where the customer can be ignored.

The employees of the company constantly monitor the quality of the flowers. Logistics track the conditions and delivery times, florists ensure that only the freshest and most beautiful plants reach the recipient. We monitor the temperature conditions of storage as if our lives depended on it (and indeed, the life of the company on the market depends on its reputation - and we sincerely plan to work for a long time, for the benefit of ourselves and our customers). Therefore, until the recipient takes the bouquet, it remains within our responsibility zone, and we know what it means to "be responsible for quality".

Each of our storage facilities is equipped with cameras and proper conditions for preserving the bouquet. Regardless of which exotic flower our client chooses, the company is committed to delivering it on time and in the highest quality condition. Even in extreme heat or freezing temperatures, we will deliver exactly what the customer wanted to see.

In addition, we provide instructions for our bouquets. To make the flowers last longer, simply follow our recommendations, and everything will be great.

How to change an order?

Until the order assembly is complete, the customer can call and inform the customer service manager about the necessary changes. We would appreciate it if you notify us of changes at least 12 hours before the delivery, but we are ready to make changes at any time.

Until the order is dispatched - you have the right to change it!

If you have any questions regarding the quality of the flowers, please contact us. Within 24 hours, we will replace a poor bouquet.

Why are we willing to exchange flowers?

We remember that the success of the company depends on the number of customers. We know that a bouquet is meant to express feelings and desires. That is why we are sincerely interested in ensuring that the message is delivered in the proper form and quality.

We will not emphasize how much we love our customers - empty words are cheap. Just remember that our existence as an organization depends on the payment from our customers. And since our company is interested in long-term and fruitful existence, we are ready to fulfill any wishes of those who approach us.

You pay us your money - and therefore, you have the right to receive the maximum number of services in return. We are sincerely interested in you turning to us again, fondly remembering how we fulfilled your previous requests. But the only way to achieve this is to provide customers with flawless and efficient service. Well, we are ready for that. If quality demands the highest level - we will work every penny of yours at the highest level.

Remember: you are the customer. That is why we work - to make you satisfied. We will deliver exactly what you ordered.

Advantages of our company

Every florist who collaborates with the company receives complete information about popular bouquets and compositions, as well as how to care for the flowers until they are dispatched. As a result, we can guarantee that the customer will receive the exact flower composition they ordered on the website.

All florists in our network receive printed catalogs from us. Each of your orders goes to the florist with a picture of the ordered item, the catalog number of the bouquet, and a detailed description of the selected option, just like what you will find on the website by clicking "learn more about the composition" under the image. It is crucial for us to deliver the recipient a bouquet or flower composition that fully corresponds to the order.

We remember Lenin's words "arckhinozhno" and "arckhivazhno" - and we apply them to customers. The company works to ensure that customers are satisfied and is therefore ready to provide any imagined guarantees of service quality. At the same time, the company's prices will impress you with their adequacy.

Delivery terms

We are ready to guarantee that fresh flowers will be delivered within 60 minutes within Kyiv and within one day throughout Ukraine. The farther the destination, the more expensive it becomes - but the company can guarantee that the delivery will be made within the timeframe agreed with the customer. Neither snow, nor rain, nor the darkness of night will prevent us from delivering the order to the recipient on time!

Our principle

The customer is always right. Therefore, any claims are always interpreted in favor of the customer. We guarantee that any questions will be resolved quickly, efficiently, and with minimal problems for those who turned to the company.